Warranty

  1. The Overmax brand with its registered office at A. Kręglewskiego 1, 61-248 Poznań, Poland guarantees that the equipment is operational in accordance with the technical-operating conditions described in the manual.
  2. The warranty is granted for a 24 months period from the date of sale. If the Buyer is a company (VAT invoice), the warranty is granted for a 12-month period.
  3. The warranty is valid in the country of purchase.
  4. Revealed manufacturing defects shall be removed during the warranty period free of charge by the Authorised Manufacturer Service.
  5. Any defects or damages discovered and reported within the warranty period will be removed free of charge within 21 working days, but in justifiable cases (for instance, spare parts must be brought from abroad) this period may be extended by another 30 days.
  6. Any defects or damages to the equipment should be reported and delivered to the service site immediately after being revealed.
  7. Warranty for LCD displays, touch screens, and batteries is 6 months from the date of purchase. In case of displays of a diagonal ranging from 2.5″ to 10.1″, the presence of up to 3 incorrect pixels (white, black, green, red or blue) is acceptable.
  8. Accessories included with the devices (e.g. Chargers, remote controls, keyboards, mice, earphones, cables) are under 3 month warranty from the date of purchase.
  9. In case of an unjustified complaint (complaint of efficient equipment or the mechanically damaged one), the person who reports the complaint will be charged for transportation cost.
  10. The customer is entitled to replacement of the equipment to another with the same or similar specifications if the service determines that the removal of defects is not possible.
  11. The service is not responsible for any loss of data.
  12. The warranty will be respected only if the customer attaches (to the faulty device) a damage description, all of the accessories received at the moment of the equipment purchase, and proof of purchase containing the date of sale.
  13. The warranty does not cover: mechanical, electrical, thermal or intentional damages and defects caused by them, as well as any defects and disadvantages arising from the use of the device that do not affect its proper operation, damages resulted from improper usage or non-compliance of the instructions described in the manual. This also applies to signal fading due to the distance from the transmitter, poor antenna installation and damages of the equipment, due to fact, that it has not been delivered to the service in a safe container.
  14. The Service may refuse to repair products in case of damage to the warranty seal or any traces of unauthorised repair.
  15. If the fault is not covered by the manufacturer’s warranty, paid repair may be offered by the Service.
  16. All reclaimed items are checked by the Authorised Service for correct operation.
  17. Neither BrandLine Group Sp. z o. o. nor the Authorised Service is responsible for any damages or losses arising from the inability to use the device being repaired.
  18. The equipment that has not been collected from the service site within 3 months can be charged with storage cost appropriate to the storage time.
  19. Delivery of the equipment which is incomplete or lacks of proper packaging, is equivalent to the failure of the warranty conditions by the Buyer, and it can provide a basis to refusal of the repair or extension of the repair period.
  20. In case of sending a product for repair, when no defect is found, the expenses for the expert assessment shall be fully borne by the consumer.
  21. If a product (sent for repair) works properly, and the reason of its invalid operation is a low battery, the consumer shall bear the cost of the expert assessment.
  22. The product warranty shall not exclude, limit or suspend the Customer rights resulting from the guarantee.

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